If your order arrived damaged, or if you received the wrong item (for example, incorrect size or condition):

1. All PropVue orders are fulfilled through the FBA (Fulfillment by Amazon) program. This means that Amazon is fully responsible for delivery and handling. Unfortunately, as sellers, we do not have access to the delivery process.

2. In cases of damage or fulfillment errors, Amazon provides a free replacement. To request this, please contact Amazon Customer Support:

   — Toll-free (US): 1-888-280-4331

   — U.S. and Canada: 1-866-216-1072

   — International: 1-206-266-2992

   — Or via website: Amazon.com/contact-us (for US; for other countries please use the correct domain, for example Amazon.ca for Canada, Amazon.co.uk for UK).

3. We also kindly ask you to contact our support team: [email protected]

   — Please include your Order ID.

   — If the issue concerns the product itself, attach photos of the damage or mismatch.

   This will help us resolve the case faster and assist you more effectively.

Thank you for your understanding and cooperation!