If your delivery takes longer than expected:
Please check the status of your order in your Amazon account. Delivery only starts once the order has moved to Complete status (after payment is confirmed). While the order is still Pending, it cannot be shipped.
Please note that we operate under the FBA (Fulfillment by Amazon) program. This means all delivery and handling are managed by Amazon. Unfortunately, as sellers, we do not have access to detailed tracking information about your shipment.
To get accurate updates, please contact Amazon Customer Support directly:
— Toll-free (US): 1-888-280-4331
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
— Or via website: Amazon.com/contact-us (Amazon.ca for Canada, Amazon.co.uk for the UK, etc)
Once you receive an answer from Amazon Support, please let us know. This will help us assist you further.
Thank you for your understanding!