If you are experiencing problems with your order (for example, you cannot see its status, the order is not updating, or you received the wrong item):
Check your order status in your Amazon account.
— Pending status means the order has not been paid and is not yet being processed. Delivery will only start once the status changes to Complete.
— If the order is already Complete but delivery has not started, please refer to Delivery Issue.
All PropVue orders are fulfilled through the FBA (Fulfillment by Amazon) program. This means Amazon is responsible for storage, handling, and delivery.
To clarify your order status or resolve issues with the order itself, please contact Amazon Customer Support:
— Toll-free (US): 1-888-280-4331
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
— Or via website: Amazon.com/contact-us (for US; for other countries please use the correct domain, for example Amazon.ca for Canada, Amazon.co.uk for UK).
If you still have questions, please contact our support team: [email protected]
— Include your Order ID.
— If the issue concerns the product, please attach photos.
This will help us review your case faster and assist you better.