If you are experiencing problems with payment (for example, your order stays in Pending status or the payment does not go through):
All payments are processed directly by Amazon. As sellers, we do not have access to your credit card details or payment methods.
Please check your order status in your Amazon account:
— Pending means Amazon has not yet received payment confirmation. Orders in this status cannot be shipped.
— Once the payment is confirmed and the order moves to Complete status, Amazon will start processing and delivery.
To clarify payment details, please contact Amazon Customer Support:
— Toll-free (US): 1-888-280-4331
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
— Or via website: Amazon.com/contact-us (for US; for other countries please use the correct domain, for example Amazon.ca for Canada, Amazon.co.uk for UK).
If the issue remains unresolved, please contact our support team: [email protected]
— Include your Order ID.
— Describe the situation so we can assist you more efficiently.